No matter how you add the numbers, InterGlobe Technologies (IGT) Scores big in the annual “The Black Book of Outsourcing”.

IGT proves once again that customer service is the most important aspect of an outsourcing relationship. June 2008 Black Book of Outsourcing ranked IGT amongst the top 5 best BPO’s in the travel industry. More than 400,000 individuals participated in the review process (including officers representing Fortune 2000 companies, Inc 500 companies, etc.) responding to some 20 key performance indicators (KPIs). 81 BPO companies were nominated but IGT emerged out as the strongest competitor.

In BPO Services for the Travel Industry the companies were rated on the basis of Employee Performance, Viability, Trust, Deployment and Implementation, Overall BPO Services Provider, Scalability & Flexible Pricing Client Relationships Customization and Marginal Value Add. As IGT belives in customer satisfaction it has scored top positions in every category.

Vipul Doshi, CEO for InterGlobe Technologies, stated, “We are delighted to have received this recognition from our valued clients. Our team members work hard everyday to improve the level of service we provide. We operate our BPO facility as an extension of our client’s office and each member of our team takes a personal, vested interest in the success of the client they represent.” The annual report seemed to echo Mr. Doshi’s comments. IGT is especially proud of one of their North American distribution channels, Travel DT (Travel Distribution and Technology ) and its recognition in the “The Black Book of Outsourcing” in the categories:- 1 in for Marginal Value Add, 13 Overall Service Provider, 13 in Customization, 13 in Integration and Interfaces.

Inter Globe Technologies also began marketing its ITO & BPO services in North America in January, 2008 as IGT. Stephen Smith, IGT’s Chief Marketing Officer stated, “The outsourcing industry is filled with service providers of various sizes, IGT has proved once again that size does not necessarily demonstrate capability. I am proud of all our teams and their continued focus on what matters most, the customer satisfaction.” The Black Book of Outsourcing’s criteria for evaluating service providers is based on performance regardless of the service provider’s size.

IGT began expanding its operations in 2008 in the areas of banking, financial services and insurance, utilities, procurement and the domestic Indian market. Mr. Doshi stated, “The travel industry is one of the most intense customer service industries in the world. We believe leveraging our core customer service skills in the travel industry across other industries is a natural progression along our path to deliver world class services.”